If you are not happy with the service provided by Fast Debt Help, Please contact our Dispute Resolution manager on (02) 4369 6287 or email Lea@fastdebthelp.com.au
It is our policy to confirm receipt of your complaint within one working day and have a resolution within three to seven days.
If you are not happy with the outcome of your complaint, you have the option to contact:
Credit & Investment Ombudsman (CIO) Tel 1800 138 422
Financial Ombudsman Service Australia (M-F, 9am-5pm) Tel 1300 780 808
If appropriate, we may also refer Home Loan Disputes to FAST (Financial and Systems Technology Pty Ltd) our Finance Aggregator, for independent consideration or input.