Emotional support and practical advice

You don't have to go it alone. There is free and confidential help available.

IssueContact Details
Crisis support 


13 11 14 (24 hours)

Lifeline's crisis support chat service

Depression or anxiety


1300 22 46 36 (24 hours)

Domestic violence and abuse


1800 737 732 (24 hours).

Drug and alcohol addiction

Counselling online

1800 888 236 (24 hours)


Problem Gambling website

National Gambling Helpline

1800 858 858 (24 hours)

Legal advice  See our  free legal advice webpage for contact details
Health and emotional problems Your local doctor can provide general advice and help and refer you to local services

Emergency Relief

Emergency Relief provides immediate financial and/or material support to people in financial crisis. Emergency Relief services are delivered by community organisations and help people address immediate basic needs in times of financial crisis. Emergency Relief can act as a safety net for people experiencing financial distress or hardship, and who have limited means or resources to help them alleviate their financial crisis. Access to Emergency Relief is free, however, individual service providers may have certain criteria that need to be met in order to access their particular ER service. Your local Emergency Relief provider can be found on the DSS Service Directory.

Help with housing

State and Territory Government Departments provide emergency temporary accommodation in low-cost hotels, motels, caravan parks and similar accommodation for people who are homeless or experiencing a housing crisis. They may also be able to help with your rental bond. Contact the housing department in your state or territory to discuss your eligibility.

StateOrganisationContact Details
ACT Supportive Tenancy Service 


02 6207 2427

(Monday to Friday, 9am - 4pm) 

Queensland Queensland Government 


13 QGOV (13 74 68) (to find your nearest housing service centre) 

New South Wales New South Wales Family and Community Services  


1300 HOUSING (1300 468 7464)  

Northern Territory ShelterMe - a directory of services for homeless Territorians  shelterme.org.au 
South Australia Government of South Australia 


1800 003 308 (freecall from a landline, 24 hours) 

Tasmania Housing Tasmania 


1300 135 513 

Victoria Department of Human Services 


1800 825 955 (statewide toll free number 24 hours) 

Western Australia Shelter WA Homeless Advisory Service 


1800 065 892 

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